Operational Strategies for Integrated Care: Hiring & Onboarding
Monday, December 8, 2025
1:00 p.m. to 2:00 p.m. ET
Description:
This webinar will introduce best practices within hiring and onboarding that support effective integrated care. Aviva Health, a health center located in rural Oregon, will highlight how they apply these practices to recruit, hire, and onboard health center staff as part of their journey toward sustaining an effective integrated care environment.
Earn 1.0 Behavioral Health continuing education credit (CEU) for attending this webinar.
Objectives:
Participants in this webinar will be able to:
- Name several best practices for hiring and onboarding to support an effective integrated primary and behavioral health care approach.
- Understand how to practically apply best practices through Aviva Health’s experience, as one example of how hiring and onboarding helped establish a sustainable integrated care approach.
Presenters:

Rob McAdam, LCSW, Vice President of Behavioral Health, Aviva Health, is a seasoned behavioral health leader with over 20 years of experience serving Medicaid populations. He earned his degree from Syracuse University and brings extensive practice-based expertise in serious and persistent mental illness (SPMI), case management, crisis intervention, peer support, integrated care, program development, and network management. At Aviva Health, Rob oversees both an integrated Primary Care Behavioral Health program and a traditional Outpatient Behavioral Health program, leading initiatives to deliver accessible, high-quality, and coordinated care to underserved communities.

Amber Murray, RN, BSN, MA, PMP, Senior Technical Expert Lead and Project Director, JBS International, focuses on systems transformation and change management to integrate behavioral health into a variety of health care settings. For five years she has served as Deputy or Project Director for the HRSA-funded Behavioral Health Technical Assistance grant, which provides free primary and behavioral health integration training and technical assistgance to HRSA-supported health centers. She’s worked with community health centers and Primary Care Associations across the country to adopt an effective integrated care environment, analyze and adapt workflows to enhance care efficiency, and support implementation of integrated care best practices.
Continuing Education (CE):
- We offer behavioral health continuing education credits for participation in behavioral health/substance use disorder integration technical assistance (BH/SUD TA) events.
- You must attend the event and complete the online Health Center TA Satisfaction Assessment after the event (2-3 minutes).
- A link to the Health Center TA Satisfaction Assessment will be provided at the end of the session.
- CE certificates will be sent within 5 weeks of the event from the Health Center BH/SUD TA Team via Smartsheet <user@app.smartsheet.com>.

